Three simple questions that may turn into a major challenge. Which of my employees does a repair job tomorrow at 2 pm at a key customer in Düsseldorf. Sounds easy? That depends.
Which staff is in the area? Who is available? The customer has installations that hardly anyone from the team is familiar with. One of them is available next week, but the customer holds a 24 hour repair warranty. The phone rings – a master calls in sick.
Resource planning is highly complex. If you want to work cost-effectively and customer-friendly, you need a powerful solution for your workforce management.
Skyware Service Control optimizes your Workforce Management.
Improve your service and maintenance efficiency and increase customer satisfaction with an integrated workforce management solution. Optimize your processes and stay one step ahead of your competitors – with Skyware Service Control.
Cable & Telco
Manage at headquarters. Work on-site.
Skyware Service Control is made up of two parts that complement each other perfectly. Skyware Dispatch facilitates for planning and monitoring at headquarters while Skyware Mobile is made for on-site order management. A seamless integration into existing ERP, ticketing and CRM systems helps avoiding duplicate data.
On the clear, three-part dashboard, the dispatcher finds all the information he needs for planning at a glance. A graphical planning table provides information on available staff and their current workload. The integrated map visualizes the location of customers, orders and technicians. The job list is showing all orders that still need to be scheduled.
The Planning Table.
The Gantt chartis the dispatcher’s most important tool. Orders from the worklist can be scheduled automatically, proposal-based or by a simple drag and drop. When planning, the system takes into account all conditions to be met such as skills, appointment requests and SLA. The color-coding of the orders shows their current processing status.
The integrated map shows the location of customers, orders and employees and visualizes planned routes. Layers with Points of Interest (POI), service areas or traffic information can be displayed dynamically. The planning and replanning of orders is possible directly on the map. Routes can be optimized at the push of a button.
Skyware Dispatch – Features at a glance.
All data at hand. Always.
With Skyware Mobile, service staff can easily access order data on the move. They can report order statuses to headquarters in real-time and create confirmations for working time and use of material. Depending on the application scenario, robust industrial handhelds or enterprise smartphones and tablets are used as mobile devices.
Skyware Mobile – Features at a glance.
Skyware – Business benefits
Meet Skyware live.
Our workforce management experts will be pleased to demonstrate Skyware to you. Please fill in the form below to schedule an appointment with us.
is a brand of Condat, a provider of innovative IT solutions for media and mobility. You can find more information about our company at http://www.condat.de/en.