Who? When? Where?

Three simple questions that may turn into a major challenge. Which of my employees does a repair job tomorrow at 2 pm at a key customer in Düsseldorf. Sounds easy? That depends.

Which staff is in the area? Who is available? The customer has installations that hardly anyone from the team is familiar with. One of them is available next week, but the customer holds a 24 hour repair warranty. The phone rings – a master calls in sick.

Resource planning is highly complex. If you want to work cost-effectively and customer-friendly, you need a powerful solution for your workforce management.

Skyware Service Control optimizes your Workforce Management.

Improve your service and maintenance efficiency and increase customer satisfaction with an integrated workforce management solution. Optimize your processes and stay one step ahead of your competitors – with Skyware Service Control.

Manage at headquarters. Work on-site.

Skyware Service Control is made up of two parts that complement each other perfectly. Skyware Dispatch facilitates for planning and monitoring at headquarters while Skyware Mobile is made for on-site order management. A seamless integration into existing ERP, ticketing and CRM systems helps avoiding duplicate data.

The Dashboard.

On the clear, three-part dashboard, the dispatcher finds all the information he needs for planning at a glance. A graphical planning table provides information on available staff and their current workload. The integrated map visualizes the location of customers, orders and technicians. The job list is showing all orders that still need to be scheduled.

The Planning Table.

The Gantt chartis the dispatcher’s most important tool. Orders from the worklist can be scheduled automatically, proposal-based or by a simple drag and drop. When planning, the system takes into account all conditions to be met such as skills, appointment requests and SLA. The color-coding of the orders shows their current processing status.

The Map.

The integrated map shows the location of customers, orders and employees and visualizes planned routes. Layers with Points of Interest (POI), service areas or traffic information can be displayed dynamically. The planning and replanning of orders is possible directly on the map. Routes can be optimized at the push of a button.

Skyware Dispatch – Features at a glance.

Monitoring

Everything under control, from order status to employee GPS positions. Including a configurable message service.

Route Optimization

Calculation of optimal routes and tours for the entire team based on Google™ Maps.

GIS visualization

All planning data available on digital maps – locations, routes, points of interest, service areas.

Shift schedule

Integrated shift schedule with absence times as the basis for valid dispatching options.

Order planning

One tool for all types of orders, from fully automatic scheduling to manual dispatching by drag & drop.

Appointment scheduling

Take account of customer wishes with the integrated scheduling engine and score with the best service.

Integration

Seamless integration into ERP, CRM and ticketing systems. Multi-client capable for easy subcontractor integration.

Dynamic Teams

Do several employees have to work on a job together? With the multi-resource mode you form ad hoc teams in no time.

All data at hand. Always.

With Skyware Mobile, service staff can easily access order data on the move. They can report order statuses to headquarters in real-time and create confirmations for working time and use of material. Depending on the application scenario, robust industrial handhelds or enterprise smartphones and tablets are used as mobile devices.

Skyware Mobile – Features at a glance.

Order Data

View order data and documents on-site and have the right information available at the push of a button – online and offline.

Reports

Whether working time, material consumption, photo or signature. With Skyware Mobile, all reports are automatically transmitted to headquarters.

Status changes

Keep dispatchers and customers up to date in real time – with configurable status messages and individual, order-related workflows.

Live Actions

View required data such as metrics, customer history or documentation with configurable live actions directly from connected third-party systems.

Navigation and Logbook

Using the built-in navigation to find the best route to the customer and documenting assignments legally secure in the electronic logbook.

Mobile Stock

Skyware Mobile allows you to maintain a mobile stock that can be synchronized in real time with your ERP system (for example, SAP).

Push Messages

In case of changed, canceled or newly added orders, the user will be informed directly with a push message – even with voice output.

Individual Features

Skyware Mobile has a flexible and extensible architecture. Do you need a special function for your processes? Ask us!
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Skyware – Business benefits

Miles travelled

With the intelligent route planning and optimization, you can reduce the miles travelled substantially. This saves you time and money plus it protects the environment.

Orders per day

Optimise the utilisation of your workforce with intelligent planning algorithms. Reduce unnecessary idle times and increase the productivity of your service team.

Customer satisfaction

Faster reaction times and guaranteed time slots for appointments increase the quality of service and thus customer satisfaction.

Downloads.

Skyware Service Control.

Download the product brochure with all features at glance now.

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Skyware Connected Knowledge

Catch up with the latest news on intelligent knowledge management add-ons for your workforce management.

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Meet Skyware live.

Our workforce management experts will be pleased to demonstrate Skyware to you. Please fill in the form below to schedule an appointment with us.

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We’re happy to answer all your questions about Skyware. Please leave us a message via the contact form, we will get back to you as soon as possible. Alternatively, you can contact our workforce management experts at +49 (30) 3949 1611 or info@condat.de.

is a brand of Condat, a provider of innovative IT solutions for media and mobility. You can find more information about our company at https://www.condat.de/en.